NBF is engaged in initiatives for development of local communities as well as improving security and safety.

Initiatives for local Communities

As a part of local communities, NBF holds initiatives such as lunchtime concerts, seasonal events, water sprinkling programs for cooling down and local cleanup programs.

Improvement of urban living-environment

NBF performed major renovations on Mandatory Housing Spaces* to improve the living-environment quality.

• Some municipalities require such spaces for the purpose of securing their resident population and improving living-environment.

Building management with consideration for a historical and cultural site

Toranomon Kotohira Tower was developed with consideration to protect Kotohira-Gu shrine, a regional historic property located in the area, and designed to be a mixed-use building including the shrine office.

Initiatives for social contribution activities

• We participate in the BOOK BATON PROJECT, which provides educational opportunities for children around the world through donations of books
• NBFM donates to Japan Committee for UNICEF according to the number of employees who have achieved 8,000 steps/day during the event

Countermeasures to disasters

Supporting Minato-ku Regional Disaster Prevention Plan, NBF provides some parts of leasable spaces of the following buildings as storehouses for emergency materials for free of charge.

Increase of Comfort

In order to maintain good air quality and hygiene in offices and hygiene in offices and improve the health and productivity of users, indoor environment monitoring based on tenant satisfaction surveys is carried out for ensuring that offices are always comfortable.

In NBF's capital investment decision making process, the status of the building's compliance with the Barrier-Free Law, accessibility for people with disabilities, accessibility to public transportation around the property, etc. are mandatory items to be confirmed. These items are periodically confirmed through engineering reports and other documents obtained during the consideration stage and post-investment monitoring phases, and if there are issues or room for improvement, specific measures are discussed during the operation stage. Through these inclusive efforts, we aim to provide a building that is comfortable for all office users.

Improved Convenience & Hygiene

Contents

• Expansion of kitchenettes and installation of built-in counters for garbage bins
• Includes expanded hot water supply room with indicators to avoid overlapping use
• Installation of air purification equipment
• Sanitizer Stations
• Installation of thermometers at the entrance to common areas

Common area renovation with greenery and effective use of surplus space

Contents

• Spaces designed with plants
• Multipurpose rooftop space
• Renovated entrance

Universal Design Initiatives

Contents

• Sloped approach to entrance
• Improvement of interior signage
• Automation of service entrance doors
  (for wheelchair accessibility and COVID-19 safety)

Bicycle Sharing Service Added

Contents

• Effective use of surplus bicycle storage
  Contributes to the community and adds income

Customer Satisfaction Surveys

Together with its exclusive property management company NBFOM, NBF conducts building management that aims to enhance tenant satisfaction. Customer satisfaction surveys are conducted every year in order to understand the real thoughts, level of satisfaction and needs of tenants, and PDCA cycles are established to promptly reflect the challenges found in surveys and points to be improved.

FY 2021 CS Survey on Operation and Management Services in Office Properties

• Survey subjects：Tenant Survey at 43 buildings (excluding master-leased and other properties)
  Office Worker Survey at 43 buildings (excluding master-leased and other properties)
• Number of
  distribution：729 tenant companies (response rate: 91%)
  6,680 office workers (response rate: 75%)
• Survey period：September-October 2021
• Survey topics：Office environment and convenience; Cleaning; Crime and disaster prevention; Service
  qualities of general building operation and management; Effectiveness of CS activities
  in each properties; Tenants’ needs; etc.

An Example

• Shinjuku Mitsui Bldg. No.2 :Newly establishment of B1F lounge for tenant workers, renewal of common space

Collaboration with Business Partners

In order to promote initiatives of environmental and social consideration in its supply chain, NBF established “Green Procurement Manual.” In line with this manual, NBF requests newly selected and existing business partners in the supply chain (property management companies, etc.) to understand and cooperate on its initiatives of environmental and social consideration.